The Fundamentals of Quality Assurance in the Textile Industry
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Số trang: 233 trang
Ngôn ngữ: English
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Introduction
The dictionary definition of quality is excellence, superiority, and class, but
this can be misleading when applied to the subject of quality assurance. In
business, quality assurance refers to defining the level of the product quality
and ensuring that all deliveries meet that standard. The quality of the
product is decided by your target customer and the selling price. The role
of quality assurance is to ensure that once a specification has been agreed,
every product and every production run meets that standard. If you sell
cheap affordable clothing, you still aim to be the best in that market and
you should always look to improve your quality where possible.
Customers perception of quality can be very different, and comments
you are very likely to hear are, “I always buy my clothes from Marks &
Spencer because their size 12 always fits my figure perfectly.” “I buy all
our family clothes from Wal-Mart because when tumble dried they hardly
need ironing.” Many people favor a brand that celebrities are seen wearing,
and this would be their definition of quality.
I have worked for several various types of companies as a garment technologist
and quality assurance manager and gained valuable experience
over the years in how to put good quality assurance procedures into practice.
Quality control is the day-to-day implementation of quality assurance,
and to succeed you have to be very proactive at all levels. Quality
controllers need to learn as much as they can about all aspects of the business
as they will need to liaise with all departments in the company as well
as customers and suppliers.
The subject of quality assurance is not often taught in fashion colleges,
possibly because it is not recognized as being one of the creative disciplines;
however, quality assurance does help shape and define a company’s
image and future success.
Many companies prefer to train their quality controllers in house, and
when joining a company you adopt their methods in the beginning. As
you become familiar with the job and the company, you may then start
to question how you can improve your role in the business and then you
might start to question if the company procedures are correct. Companies
may be very strong in certain areas, but very weak in others.
xx • Introduction
This book introduces students, graduates, and companies that are
expanding their production offshore to the concept of how quality assurance
has to become an integral part of the business. It encompasses procedures
that have been adopted internationally by the clothing industry. The
aim of this book is to cover the following:
• The tools and the best way to use them
• How to avoid pitfalls
• Dos and don’ts
• Best practices
• Establishing and building relationships with suppliers
Quality assurance can be described in simple terms as common sense. You
want to buy a product from a factory, tell them what you want, see a sample
before they start production, and if you’re happy with the sample tell
the factory to make the bulk and deliver to your warehouse by a certain
date. When you receive the delivery, open a few cartons to make sure the
quality is correct and then send the goods out to your shops. In practice it
is not that simple for the following reasons:
• How do you tell the factory what you want, in what format, and how
much information do you need to send them?
• How do you set a timetable for receiving the approval samples and
production and track their progress?
• How many samples should you request from the factory?
• What format should the sample report take?
• How do you ensure that the fabric and trims are correct and what
testing should you do?
• When you inspect a delivery how do you get an accurate assessment
of the overall quality of the shipment?
• How do you maintain consistency of quality at all times?
Investment in quality control is a form of insurance, but it does not wait
for disaster to happen then compensates you; it works to prevent the disaster
from happening in the first place. If implemented properly, it is continuously
maintaining, servicing, and repairing your supply chain.
The goods you buy and sell are the lifeblood of your company, and you
need to do everything possible to protect the supply chain and to ensure
that the level of quality stays consistent.
Introduction • xxi
The aim of this book is to show the nuts and bolts required for effective
quality control and how written procedures are the key to good quality
assurance, but most importantly, it is how we implement them day by day.
This is a hands-on book helping graduates and companies through each
procedure, explaining the philosophy behind it, and how all parts link
together creating effective quality assurance and showing how it helps to
make a business successful.
Book Description
The role of quality assurance is to ensure that once a specification has been agreed, every product and every production run meets that standard.
The Fundamentals of Quality Assurance in the Textile Industry describes how quality professionals in the apparel industry coordinating with overseas factories can ensure excellence. The author explains what tools are required and how to manage products from style conception to finished production and the methods used to track and evaluate samples and production at each stage of the critical path. This book reinforces the concept that quality assurance must become an integral part of the business and details crucial procedures that have been adopted internationally.
Table of Contents
1 Who is Responsible for Quality?
2 Risk Analysis
3 Fundamentals for Effective Control of the Supply Chain
4 Writing Procedures for the Supply Chain
5 Garment Specifications
6 Fit and Fit Sessions
7 Fabric Specification and Performance
8 Fabric Testing
9 Supplier Manual
10 Product Development:
11 Managing the Critical Path
12 Sample Reports and Approval
13 Assessing and Working with Factories
14 Inspection of Merchandise
15 More Preventative Action
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