Work quality management in the textile industry

Work quality management in the textile industry

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68 Work quality management in the textile industry

Số trang: 197 trang

Ngôn ngữ: English

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Textile manufacturing companies try to achieve quality and productivity by installing the latest technology and paying large salaries to those in the top level of the organization, but do not address the basic requirements of clean administration, improving the quality of work, or developing harmony among staff. Management can often get carried away by short term plans as they can look lucrative and therefore fail to make any effort to make the base stronger. Work quality management in the textile industry attempts to explain the importance of maintaining work quality which helps the industry to achieve stability and longer term results.



Contents

Preface ix
1. What is work quality? 1
1.1 Introduction to work quality 1
1.2 Quality in work and work Life 3
1.3 Objectives 5
1.4 Procedures 10
1.5 Time management 18
1.6 Work management 25
1.7 5-S concepts 31
1.8 Organization structure and empowerment 34
1.9 Adhering to safety regulations 46
1.10 Adhering to social regulations 81
1.11 Material handling 85
2. Self-development and work quality 87
2.1 Need for self-development 87
2.2 Ambition and motivation 89
2.3 Learning and development 91
2.4 Leadership and maintaining discipline 93
2.5 Quality of working life and its assessment 97
3. Customer orientation and work quality 100
3.1 Concept of customer 100
3.2 Internal customers 104
3.3 Understanding the customer needs 105
3.4 Aligning work to meet customer needs 109
3.5 Work quality in marketing 110
4. Team working and problem solving 116
4.1 Concept of teams 116
4.2 Quality circles and cross-functional teams 124
4.3 Problem solving 125
4.4 Enjoying the work by developing others 145
5. Quality people: A key to excellence 155
5.1 What do we mean by quality people? 155
5.2 Musician and a professional 157
5.3 Technology and human involvement 157
5.4 Dedication and sage 159
5.5 Acharya (vkpk;Z ) 160
5.6 Yatha raja tathaa praja (;Fkk jktk rFkk iztk) 161
5.7 Discipline 162
5.8 Be a follower first 164
5.9 Combination of science and ethical values 164
5.10 Conclusions 165
6. Role of management in improving work quality 166
6.1 Understanding the organization culture 166
6.2 Need to arrest employee attrition 167
6.3 Understand the employee 168
6.4 What the management should do? 170
6.5 Benchmarking activities 170
6.6 Some thoughts for the companies with migrating workers 172
7. Key result areas and performance indicators of work quality 174
7.1 Training 175
7.2 Stores 176
7.3 Accounts 177
7.4 Production 177
7.5 Marketing 179
7.6 Maintenance 179
7.7 Purchases 179
7.8 Design and development 180
7.9 Production planning and control 180
8. Five golden questions 181
8.1 Whether we have a procedure? 181
8.2 How do we ensure it as the best? 182
8.3 How we are implementing it? 182
8.4 Did we get the results as anticipated? 182
8.5 How do we compare with our competitors? 183
Index 185